• Client presented with direction and business case for improvement
  • Neutral third party process eliminated subjectivity
  • Industry research and benchmarks pointed to a 12-15% annual savings target
  • Savings targets quantified and qualified with facts and data
  • Stakeholders involved in process and priorities were based on market trends and facts/data
  • Fiscal year one savings targets were achieved and second year savings are on target
  • Mitigated price increases in key spend categories by establishing industry benchmarks in North America, resulting in significant savings and change in strategy, e.g. linen and laundry, furniture, printing services and temporary labor